Streamlined operations at Harvey Browns
Customer Overview
Harvey Browns is a modern, purpose-built farm shop on the Isle of Wight, featuring a food hall, deli, butchery, and a café/restaurant. With the new, contemporary building completed, the management team sought an efficient, integrated EPoS solution to streamline operations across their retail and hospitality functions.
The Challenge
After operating a smaller farm shop at a different location, the management team at Harvey Browns recognised the need for a more versatile and reliable point-of-sale system. Their previous system couldn’t meet the needs of their new premises, which combined both retail and hospitality services. In addition to this, limited local support for the old system posed an additional challenge. As a result, Harvey Browns required a bespoke solution capable of managing both retail and hospitality operations, while also providing shared access to real-time data and reporting.
The Solution
ICR Systems worked closely with the Harvey Browns team throughout the building and opening process to deliver a custom-built, all-in-one EPoS system. The solution included the following components:
- TouchPoint: Dynamic widescreen terminals running TouchPoint, integrated with barcode scanners and Avery deli scales.
- TouchOffice Web: A centralised management platform with real-time business insights, including sales performance, stock levels, and staff performance.
- PocketTouch: A mobile solution for efficient order taking, especially for outdoor seating at the café/restaurant.
- TouchStock: A tool to streamline stock-taking processes.
This integrated system was designed to provide a seamless experience across both retail and hospitality functions. TouchPoint tills were linked with Dojo A920 card terminals to process payments. The system was managed via a single account on TouchOffice Web, enabling easy monitoring of the business’s performance.
The Result
With all systems set up and running efficiently, Harvey Browns enjoyed a successful first year of operation. The EPoS solution improved efficiency, with simplified data access and a user-friendly interface for staff. Customer satisfaction is high, with many patrons returning to both the retail and hospitality sections. The management team successfully met their objectives of enhancing operational efficiency and gaining valuable business insights.
The Customer – The Cow At Tapnell Farm
Customer Overview
Tapnell Farm is a family-owned business on the Isle of Wight, featuring a 200-strong dairy herd that produces 6,000 litres of milk daily. Committed to sustainability, Tapnell Farm integrates eco-friendly practices into its operations, from water sourcing to solar energy. The farm also offers a vibrant tourist experience with a gift shop, playbarn, adventure activities, art gallery, eco-lodges, and farm cottages.
The Challenge
The Cow Co restaurant needed a flexible EPoS system to handle its seasonal menu and simplify order processing. Staff required an easy-to-use interface to quickly take orders and manage transactions for both dining and bar services, while integrating with the retail shop’s EPoS system.
The Solution
ICR Systems delivered tailored EPoS solutions for The Cow Co, by using ICRTouch TouchPoint technology. The team installed two terminals: one in the dining area for fast order entry and another at the bar which helped to speed up drink service. A wireless payment system also allowed easy card transactions at the table.
For the farm gift shop, an additional EPoS terminal managed product promotions and stock tracking, boosting customer engagement with rewards and discounts. An EFT machine with contactless capabilities reduced queue times.
TouchOfficeWeb linked the restaurant and shop operations, allowing staff to track real-time sales and manage inventory easily. Remote updates simplified system management, providing a unified experience across the farm’s services.
Conclusion
Our EPoS solutions have enhanced operational efficiency at The Cow at Tapnell Farm. The new systems helps provide a sleek and seamless customer experience and the team know we are just a call away if any problems arise.
Unexpected Software Benefits For Restaurant Start-Up, The Duck
Customer Overview
Charlie and Helen Bartlett have been in the restaurant trade since the 1980’s and have worked at multiple different restaurants, but their ambition was to start their own business.
They found the perfect location on the Isle of Wight, aiming to create a relaxed atmosphere with exceptional food and service.
The Challenge
The couple needed an intuitive and customisable EPoS system to manage their new restaurant, The Duck. Helen sought a solution that could grow with their business and be easily learned by their staff.
The Solution
They implemented the ICRTouch system, which proved to be user-friendly. Staff were trained quickly, and features like loyalty programs significantly enhanced customer service. The reporting tools allowed for easy menu updates and streamlined staff management, improving operational efficiency.
Conclusion
The Duck has successfully integrated ICRTouch into its operations, leading to unexpected benefits and improved customer experiences. Looking ahead, the couple plans to expand further with additional technology integrations. As Helen states, “The time adjustment feature saves me a massive amount of time and my accountant really likes it.”
Our Customers
